The Witch and the Wardrobe

Trading Terms

Trading Terms

Ordering From The Witch and the Wardrobe:
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:
We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. 
Orders may take upto 28 days for items waiting for stock, we will update you asap if this is the case, giving you the option to cancel if you do not want to wait.

Payment:
We accept payment by Cash or Cheques (sent by registered mail). We also accept PayPal, safe online payments that allow you to pay with your credit or debit card. You do not need to have a Paypal account to pay by this method. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:
At The Witch and the Wardrobe, we want you to receive your purchase in the same great condition it left us. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)
Items mailed within the UK will normally be sent by courier or first class recorded delivery & require a signature on receipt. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email us through 'contact us' page for a quote BEFORE placing your order. The Witch and the Wardrobe reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:
Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email for a quote BEFORE placing your order. The Witch and the Wardrobe reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:
If you wish to return your purchase, please return it to us within 7 days.
We will make a refund (including original postage costs), provided the goods are returned in saleable condition and with all tags intact where applicable.
Please return the delivery note with the item and state the reason for the return. 
Buyer is responsible for the cost of returning item and we recommend using a tracked service. 
Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate